CRM Salesforce Training

CRM (Customer Relationship Management) cloud apps allow sales managers to monitor and analyse their team's activities so they can forecast sales and plan ahead. For sales reps, CRM cloud apps make it easy to manage customer profile and case history information, freeing up their time and empowering them with expertise.After the completion of the CRM Salesforce for Beginners course at Nex-G, you will be able to:

  • Understand what Customer Relationship Management is about and share multiple examples on the relevance and application of CRM.
  • Discuss Cloud Computing concepts, how cloud computing is used for CRM and the various CRM tools that are used by business.
  • Describe the CRM modules and define the activities performed as part of sales, marketing and service.
  • Create business objects and define the business flow across organization CRM processes.
  • Create various types of fields and define the relationship across objects in order to achieve the business functionalities.
  • Utilize the various functionalities of Salesforce.com to achieve Salesforce automation.
  • Prepare reports and associated dashboards to enable business performance preview.

Who Should Do ?

Bachelor Of Technology, Bachelor Of Engineering, Bachelor Of Science, Bachelor Of Computer Application, Master Of Technology, Master Of Engineering, Master Of Science, Master Of Computer Application.


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"I've been to a different training facilities for other technologies, and this is one of the few where I've left feeling like I've learned more than I expected.
Eduardo Moreno, USA

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